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Q: Are the biscuits vegan/allergy free/gluten/dairy free ?

A: No, our Biscuits are made with butter, and whilst not all of our biscuits contain nuts they are made in a kitchen that uses nuts so are not allergy free. Our biscuits also contain flour, milk powder and various toppings which include dairy.

Q: Where do you deliver to?

We currently deliver to the Mandurah and Rockingham regions:

6210, 6180, 6168, 6169, 6171, 6172, 6173, 6174, 6175, 6176, 6181, 6207, 6208, 6209, 6211.

Perth regions:

6000, 6001, 6003, 6004, 6005, 6006, 6007, 6008, 6009, 6010, 6011, 6012, 6014, 6015, 6016, 6017, 6018, 6019, 6020, 6021, 6022, 6023, 6024, 6025, 6026, 6027, 6028, 6029, 6030, 6031, 6032, 6033, 6034, 6035, 6036, 6037, 6038, 6050, 6051, 6052, 6053, 6054, 6055, 6056, 6057, 6058, 6059, 6060, 6061, 6062, 6063, 6064, 6065, 6066, 6067, 6068, 6069, 6070, 6071, 6072, 6073, 6074, 6076, 6081, 6082, 6083, 6084, 6090, 6100, 6101, 6102, 6103, 6104, 6105, 6106, 6107, 6108, 6109, 6110, 6111, 6112, 6121, 6122, 6123, 6124, 6125, 6126, 6147, 6148, 6149, 6150, 6151, 6152, 6153, 6154, 6155, 6156, 6157, 6158, 6159, 6160, 6162, 6163, 6164, 6165, 6166, 6167, 6170.

 

Q: How long will the biscuits last?

A: Kept refrigerated, they will keep fresh as a daisy for a minimum 4 – 6 weeks.

Q: How do I store my biscuits?

A: Please keep your biscuits in the fridge, because our chocolate has a high cocoa butter content they will melt quicker than normal chocolate, even in cooler temperatures.

Q: What should I do if I want to return my purchase?

A: Here at The Pimped Biscuit we stand behind our products and hope that you are more than satisfied with your goods. All products intended for consumption are non-refundable and we do not accept returns, with the exception of the following;
1. The products are not what you ordered;
2. The delivery is of an incorrect quantity; or
3. If you did not receive the products ordered (other than as a result of you providing incorrect delivery address).

Q: How do you give back?

A: By supporting our local community and donating a percentage of our monthly sales to local and national charities

Q: What if I (or the person I am gifting to) is not home to receive my order?

A: If the recipient is not home the order will be left in a safe spot, if there is one. If there is no safe spot we will bring the order back with us and it can be re-delivered for an additional fee or, pick up is available. In warmer months, we advise that a cooler bag containing ice packs wrapped in towel be left out for us to put the biscuits into.

Q: My order is incorrect, how can I change it?

A: If the quantity or product is incorrect, please get in touch with us via the contact us form on our website or, direct email us at thepimpedbiscuit@gmail.com

Q: What should I do if I need to cancel my order?

A: Please email us at thepimpedbiscuit@gmail.com for any cancellations 48 hours prior to scheduled delivery date. All monies, less the cancellation fee of 50% of the final price paid will be refunded. Unfortunately we cannot refund orders if they have not been cancelled more than 48 hours prior to delivery.

Q: How far in advance do I need to place my order?

A: There will always be at least 90 days in advance on the calendar to choose from for your orders. For next day delivery or pick up, orders need be in before 12pm the day before.